Below are some questions that people often ask. If you can't find an answer to your question, you can always contact us by email (travel@untours.com) or phone (888.868.6871).

• What type of Untour packages exist?
• What are Untours apartments like?
• Are there minimum rentals?
• On which days can my Untour(s) begin?
• Is there luggage service?
• Are guests allowed?
• Do you have Untours off-season?
• What are your typical clients like?
• What options are available for single travelers?
• Will Untours make both domestic and international flight arrangements?
• Will I earn frequent flyer miles on my airline ticket?
• Can I extend my Untour and/or my time in Europe?
• Do I need visas or a passport?
• I'd like to talk to others who have tried Untours.
• How long has the company been in business?
• How do I contact Untours for more information?

• How does pricing work?
• Are there taxes or extra charges?
• Are meals included in your prices?
• How much should we expect to spend on food?
• Do I need to exchange currency before my departure?
• What is the best way to change money overseas?
• Can I pay for my Untour by credit card?

• What are Samplers?
• Can I combine any two programs to create a Sampler?
• What Samplers are offered?
• What are One-Week Add-Ons?

• What is The RIGHT Vacation Rental and how does it differ from Untours?
• What locations does The RIGHT Vacation Rental serve?
• Can an Untour be combined with a stay in one of the properties from The RIGHT Vacation Rental?

There are two basic kinds of packages: The Airfare Included package always includes apartment, international airfare, ground transportation and local support. The Ground Only package includes everything in the Airfare Included package, except international airfare. This package is intended for those with free flight tickets and/or those who have already purchased flight tickets.
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Apartments are private and furnished, typically equipped according to local custom. Your Untours apartment will be your convenient "home-away-from-home." Towels and linens are provided, although maid service and daily linen changes are not provided. As is typical in European homes, Untours apartments are not air-conditioned. Expect your apartment to be clean on arrival. You need only leave your apartment in neat, orderly condition on departure.
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Untours last a minimum of 14 days. However, with Untours Samplers, you can spend one week in one location and a second week in a different location. In addition, you can stay longer than 14 days with our One-Week Add-Ons. See question section on Samplers/One-Week Add-Ons for more information.
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Most Untours generally begin every other Wednesday from spring through fall (although off-season Untours to Greece, Holland, and Switzerland are available). Please refer to each Untour's web page for information on specific departure dates. Most Untourists will depart the U.S. on Tuesday to arrive on Wednesday. Traveling mid-week is always less expensive than traveling on weekends. Since we want to save you money, we have structured our Untours to begin and end on Wednesdays, when flights cost less.
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Unlike travelers on more costly tours, Untourists will have to carry their own luggage for short to medium distances. Please pack accordingly!
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Overnight guests are allowed, as long as your apartment's maximum occupancy is not exceeded. Short-term overnight guests will be charged on a per diem basis. Guests of 7 nights or more will be charged full Ground Only Untour rates. (Exception: Italian Untour guests of 5 nights or more will be charged full Ground Only Untour rates).
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Yes. The Greece Untour runs year-round as a full-service Untour. Other Untours that are available, with reduced staff support (i.e. no transfer assistance or orientation) are the Swiss Heartland Untour and the Holland Untour. Click here for additional information on each of these off-season untours.
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Untourists are typically in their 50's or 60's, although ages range from 20's to 90's! Most Untourists travel in pairs. Groups of 4 are also quite common.
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There are no additional charges for singles on Untours. However, Untour packages are more expensive for singles simply because the cost of the Untour apartment is paid by one person instead of being divided between several travelers. If you're interested in finding a travel companion visit the Untours Café (www.untourscafe.com) or become a member of Idyllchat, a lively listserv comprised of friendly, helpful Untourists.
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As part of your Inclusive Untour package, we can research flight itineraries for you from your home airport. Most Untour package prices are based on New York/Newark departures, so you will pay an additional fee to leave from other airports. Most international carriers that we work with have domestic airline partnerships, which often enable us to book your domestic connecting flights at special rates.
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In most instances you will. However, some airlines do not allow frequent flyer mileage to accrue to those traveling with our special fares. We always recommend that you verify with an airline agent when checking in for your flight at the airport.
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Yes, you can extend your Untour. Our flight arrangements typically allow you to stay in Europe for anywhere from 1-3 months (differs depending on airline used). You can fly on any day of the week (prices will be a little higher on weekends).
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You must have a valid passport for European travel. U.S. citizens do not require visas for any European Untours destinations. Foreign Untourists should check with the local embassy of the country they will visit to check requirements.
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There are three easy ways to get the scoop from Untourists:

1. Hop on the Untours Café (www.untourscafe.com) and view photos and videos, read trip logs and blogs, and peruse the forum where people ask questions and have discussions.
2. Try IdyllChat, our listserv group that discusses Untours, Europe, or travel in general. You'll find a community of more than 500 people who can tell you about their experiences.
3. Browse our archive of Untourists' Trip Logs. Read detailed reports written by Untourists detailing their own experiences. Click here to visit the Trip Log Archive.

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Untours is entering its 33rd year in 2008!
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• By telephone: 1-888-868-6871
• By email: travel@untours.com
• Request a catalog for more information

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Untours prices are always quoted per person; prices are based on the number of persons staying in a particular apartment.
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Untours prices include all taxes and charges known at time of publication. The introduction of items such as additional taxes or fuel surcharges that airlines may implement throughout the year could affect your price, as these extra costs were not figured into the prices. This situation is uncommon, however, and the average additional cost of these taxes/surcharges is usually about $25-$50 per person.
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Meals are not included with Untours packages - you will have your own private apartment, with a well-equipped kitchen. Typically, Untourists will prepare breakfast and then either lunch or dinner at home, taking the other meal in a restaurant (obviously, everyone differs!). You will save money by utilizing your kitchen and get to know more about the local culture when you go food shopping in supermarkets, outdoor markets, and specialty shops.
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Your food expenses will vary widely according the location of your Untour and your personal style. Someone intending to dine out regularly in Paris will spend considerably more than someone who will prepare meals at home in Germany. To try to arrive at some sort of a budget, consider what you would spend on a daily basis if traveling in the U.S. Then add 1/3 to account for Europe's generally higher prices. Untourists in lower-priced Prague, Budapest, and Greece don't have to add 1/3, and may even spend less than they do at home.

Budget travelers will cut food costs dramatically by utilizing their Untour apartment's kitchen. Also, when dining out, take advantage of the daily specials offered in most European restaurants-- typically a full meal at a very attractive price (also a nice way to ensure that you try some new dishes during your trip).
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In most cases we strongly advise against it. Typically, you will pay a premium for changing dollars to foreign currency in the U.S., if you can even find a place that will do the exchange. If you arrive in a major European airport during the daytime, you will find ATMs, banks and exchange services at the airport. You may wish to consider having some currency on hand if you will be arriving at night, however.
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Now that ATMs are as common in Europe as in the U.S., most people will find cash withdrawals with their bank cards to be extremely convenient. (Check with your bank beforehand to find out what fees may be involved). You will get the best exchange rates with ATM and credit card withdrawals and payments, so do this whenever possible. Traveler's checks are safer, but often involve larger fees and lower exchange rates. It's always wise to carry at least some cash, but it's risky to carry too much.
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Yes, credit card payment is accepted for Untours. (Visa, Mastercard and Discover).
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Samplers include everything that comes with a classic two-week Untour (apartment, ground transportation, on-site staff support) except that instead of spending 14 nights in one location, you spend one week each in two or more locations. Transfers between locations are usually arranged by Untours if you select the Airfare Included package (if offered).
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Not at this time, mostly because of transportation logistics.
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We are pleased to offer 24 different combinations:

• Bavarian Castle-Rhine
• Bavarian Castle-Salzburg
• Paris-Alsace
• Paris-Barcelona
• Paris-Budapest
• Paris-Florence
• Paris-Prague
• Paris-Provence
• Paris-Rome
• Paris-Venice
• Paris-Vienna
• Prague-Budapest
• Prague-Budapest-Vienna
• Prague-Vienna
• Rome-Venice
• Rome-Florence
• Rome-Florence-Venice
• Salzburg-Vienna
• Swiss Heartland-Swiss Ticino
• Swiss Ticino-Venice
• Umbria-Florence
• Umbria-Rome
• Umbria-Venice
• Venice-Florence

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If you'd like to stay an extra week after your classic two-week Untour, or if you'd like to add a week to your 2-week Untours Sampler, select destinations are available. They include: Alsace, Barcelona, Bavarian Castle, Budapest, Florence, Rhine, Paris, Prague, Rome, Salzburg, Switzerland (Heartland, Oberland, or Ticino), Umbria, Venice or Vienna.
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The RIGHT Vacation Rental is a property-only product. An Untour is a vacation rental package that includes an apartment, air/ground transportation, and staff support. Untours offers a combination of phone, e-mail and in-person support while The RIGHT Vacation Rental is entirely web-based.

The most important difference has to do with costs. With The RIGHT Vacation Rental, we have found the best possible properties throughout Europe for you to rent, put detailed information on a web site and kept the prices as low as humanly possible. This means The RIGHT Vacation Rental is perfect if you are independent and looking for a bargain. It is not right for you if you need the support services Untours offers, or want someone to handle all travel details. Untours is a travel service. The RIGHT Vacation Rental is a property rental service.
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• Croatia: Dubrovnik, the island of Hvar, Trogir
• France: Brittany, Corsica, Dordogne, Normandy
• Greece: Corfu, Crete, Santorini
• Italy: The Amalfi Coast, Ferrara, Ischia, Le Marche, Sardinia
• Poland: Kraków
• Slovenia: Ljubljana
• Spain: Barcelona, Madrid

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Yes. You will book your Untour the way you normally do. (Most Untourists now use a combination of phone, web and e-mail to book an Untour.) You will book The RIGHT Vacation Rental portion of your trip using our web site. If you are arranging your airfare through Untours, an air itinerary can be created to accommodate your entire trip. For ground transportation to and from your property with The RIGHT Vacation Rental you will make those arrangements on your own.
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