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TERMS AND CONDITIONS

All payments must be by credit card, checks or money order, in U.S. dollars. Foreign checks or money orders drawn on banks which do not have a U.S. branch are subject to a $10 per check surcharge. For Untourists residing outside of the U.S., a postage surcharge of $25 will apply.

UNTOURS

Payments

  • Deposits: $400 per person for single-week Untours; $400 per person for each two-week Untour, and $200 per person for each additional one-week Untour add-on.
  • Final Payment: Remaining balance is due 70 days before departure for all Untourists.
  • Changes within 45 days may be subject to fees.

Cancellations

  • If Untours is notified more than 70 days prior to arrival in the first apartment, the following will be forfeited: $250 of each of your $400 deposits and half of any $200 deposits paid for one-week add-ons. If Untours has issued tickets on flights approved by you, your entire deposit will be forfeited.
  • If Untours is notified 70 days or less and 35 days or more prior to arrival in the first apartment, the following will be forfeited: $250 of each of your $400 deposits and half of any $200 deposits paid for one-week add-ons; cancellation fees for any flight tickets, transportation passes or rail tickets purchased for you by Untours; and 25 percent of the Ground Only Untour fee including any apartment supplements. If you cancel 70-35 days prior to arrival in the first apartment, but have not paid in full, Untours will keep your deposit until payment is made as described above.
  • If Untours is notified 34 days or less and 3 days or more before arrival, the following will be forfeited: $250 of each of your $400 deposits and half of any $200 deposits paid for one-week add-ons; cancellation fees for any flight tickets, transportation passes or rail tickets purchased for you by Untours; and 50 percent of the Ground Only Untour fee including any apartment supplements. If you cancel 34-3 days prior to arrival in the first apartment, but have not paid in full, Untours will keep your deposit until payment is made as described above.
  • If Untours is notified of a cancellation 2 days or less before arrival, all trip costs are non-refundable.
We strongly encourage you to purchase travel protection. Travel Protection

VIENNA UNCOVERED

Payment

A deposit of $400 per person is required to hold a reservation. Final payment is due 70 days prior to arrival. All payments must be made by credit card, check, or money order in US dollars. Foreign checks or money orders drawn on banks that do not have a US branch are subject to a $15 per check surcharge. For clients residing outside the US, a postage surcharge of $15 will apply.

Cancellation

All cancellations for any reason will be subject to a $250 per person fee. Cancellations made 51 days or more prior to arrival are subject to an additional fee of $150 (total fee of $400 per person). Cancellations made between 50 and 31 days before arrival will result in forfeiture of 90% of the full trip cost. Cancellations made 30 days or less before arrival will result in forfeiture of 100% of the full trip cost. All cancellations must be submitted in writing to Untours. (Air transportation purchases are subject only to penalties assessed by the airlines. TRIP CANCELLATION INSURANCE IS AVAILABLE. INFORMATION ON PURCHASE WILL BE SENT AT THE TIME OF BOOKING.

GENERAL TERMS (Untours & Vienna Uncovered)

Responsibility

These terms govern the relationship between you and Idyll Limited, DBA Untours. By booking a trip with us, you agree to be bound by these Terms; please be sure to read them carefully and make sure you understand them.

Untours does not own or operate any entity which provides goods or services for this program, and acts only as the agent for the independent suppliers of travel conveyance, transport, accommodations, or other services. All such persons or entities are independent contractors. As a result, Untours is not liable for any negligence or willful act of any such person or entity or any third person. In addition and without limitation, Untours is not responsible for any delays, delayed departure or arrival, missed carrier connections, loss, death, damage or injury to person or property or accident, mechanical defect, failure or negligence of any nature howsoever caused in connection with any accommodations, transportation or other services or for any substitution of apartments, hotels or of common carrier equipment, with or without notice, or for any additional expenses occasioned thereby. Dates, program details and tour costs, although given in good faith and based on tariffs, exchange rates, and other information current at the time of printing, are subject to change at or before the time of departure. No revisions of the printed itinerary or its included features are anticipated; however, the right is reserved to make any changes, with or without notice, that might become necessary, with the mutual understanding that any additional expenses will be paid by the individual passenger. Baggage and personal effects are the sole responsibility of the owners at all times. If the entire program is cancelled for any reason, participants shall have no claim other than for a full refund. By forwarding the deposit, the passenger certifies that he/she has no physical, mental, or other condition of disability that would create a hazard for himself/herself or other passengers and accepts the terms of this contract set out herein and in more specific pre-departure passenger information. The airlines and other transportation companies concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their conveyances. The passage contract in use, when issued, shall constitute the sole contract between the company/companies and the passenger and/or purchaser of this trip.

Fitness to Travel

The right is retained to decline to accept or to retain any person as a member of this trip who, in the opinion of Untours, is unfit for travel or whose physical or mental condition may constitute a danger to themselves or to others on the trip, subject only to the requirement that the portion of the total amount paid which corresponds to the unused services and accommodations be refunded. Passengers requiring special assistance, including without limitation those who permanently or periodically use a wheelchair, must be accompanied by someone who is fit and able to assist them, and who will be totally responsible for providing all required assistance.

Pricing

All prices quoted are in USD, per person, do not include air transportation costs, and are subject to change without notice.

Photography

Untours reserves the right to take photographs or videos during the operation of any trip or part thereof and to use them, whether taken by representatives of Untours or by other participants, for promotional purposes. By booking an Untours trip, participants agree to allow their images to be used in such photography; participants who prefer that their images not be used are asked to identify themselves to program staff and the photographer at the commencement of their program.

Other

California law requires certain sellers of travel to have a trust account or bond. This business has a trust account. CST 2096331. Washington Seller of Travel 604122596.

MARKETPLACE/CRUISE TERMS AND CONDITIONS

UNTOURS DESTINATIONS