Updates on COVID-19 coronavirus and travel to Europe
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Updates on COVID-19 and travel to Europe

This page last updated 3/23/20 (3:15pm EDT)

We are following COVID-19 coronavirus developments closely and are concerned about your safety. We are following CDC recommendations and remain in close contact with our European colleagues as they report on local conditions.

We appreciate your patience as we navigate this worldwide health and econommic crisis. Our hearts are with the sick, the brave healthcare workers tending them, and those whose livelihoods are impacted.

Guests Scheduled to Travel in 2020: Please wait to hear from us.

The CDC has recommended that travelers avoid all nonessential travel to Europe at this time. Flight disruptions, business closures, and local quarantines in Europe are also disrupting travel.

We will be in touch with all spring and summer 2020 travelers to discuss options, including cancellation or rebooking your trip. Please wait to hear from us.
We will contact our earliest guests first. Thank you for your patience as we work hard to manage the details of our scheduled travelers. This is an unprecedented situation.

Options vary depending on the date of travel and payments but include:
  • Rescheduling the same Untour for 2021 with a rollover of your payment. (Certain restrictions apply.)
  • Cancelling your trip with a reduction of our normal cancellation penalties.
  • Rescheduling your trip for later in 2020 (or keeping your 2020 booking as planned). If this is your choice we will talk through details and options based on your Untour location.

Resources

Travel Insurance

Travel Insured COVID-19 FAQ
Visit the Travel Insured website for updates on COVID-19 and coverage.

Flights

For questions regarding your Untours-booked flights,
please contact Auto Europe at 1-888-325-5544.
Please expect longer than normal wait times. Our colleagues at Auto Europe are excellent, even in this extraordinary time, so thank you for your patience.

Master list of airlines' Coronavirus and cancellation policies

Health Info

CDC information on the Coronavirus
WHO Information on the Coronavirus
Harvard Health article on the virus

Untours' Cancellation Policy

The following will be forfeited, based on the timing of your cancellation.
  • If Untours is notified 71+ days prior to Untour start date:
    You will lose $250 of each of your $400 deposits.
  • If Untours is notified 70-35 days prior to Untour start date:
    You will lose 25% of the Untour fee, plus $250 per person per Untour, and cancellation fees for any transportation passes or rail tickets.
  • If Untours is notified 34-3 days prior to Untour start date:
    You will lose 50% of the Untour fee, plus $250 per person per Untour, and cancellation fees for any transportation passes or rail tickets.
  • If Untours is notified 2 days or fewer days prior to Untour start date::
    All trip costs are non-refundable.
See our full Terms & Conditions here
Normal cancellations, for medical or other personal reasons, are subject to our regular cancellation penalties.

Untours Continuity Plan

Due to local COVID-19 restrictions and shelter-in-place orders, we have temporarily closed the US Untours offices and have moved to a remote work plan. Please use email if possible as we all work together to keep up with a record number of trip cancellations and rebookings. We will be in touch and can take and return calls as needed. We remain in close contact with European staff and property owners.

As a small business specializing in European travel, these events impact us tremendously. Again, thank you for your understanding and support. In these extraordinary times, we are all in this together. Be safe, stay well, and while you're washing those hands, daydream of Europe for 20 or more seconds. Then start planning for 2021.


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